Eden Greenhouses Privacy Policy
Eden Greenhouses respects your privacy and is committed to protecting personal information in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how personal information is collected, used, stored and disclosed when you interact with the Eden Greenhouses website, including when you browse products, request information or make a purchase online.
Who we are
Eden Greenhouses is owned by Allan’s Sheet Metal & Engineering, a New Zealand-owned and operated business. Throughout this policy, “we”, “us” and “our” refer to Eden Greenhouses.
For the purposes of the Privacy Act 2020, we are responsible for the personal information we collect and hold.
Personal information we collect
We may collect personal information that you voluntarily provide to us, including when you:
- browse our website
- contact us by phone, email or through our website
- request a quote or product information
- place an order or make a purchase through our online store
- communicate with us about an order or enquiry
The types of personal information we collect may include your name, email address, phone number, billing and delivery address, order details and any other information you choose to provide.
When you make a purchase, payment details are processed securely by our third-party payment provider. We do not store full credit card or payment card details on our systems.
We may also collect limited technical information when you visit our website, such as IP address, browser type, device information, pages visited and referring websites. This information is used to help us understand how the website is used and to improve performance, usability and security.
How we use personal information
We use personal information for purposes related to the operation of Eden Greenhouses, including:
- processing and fulfilling orders
- responding to enquiries and quote requests
- communicating with you about orders or enquiries
- arranging delivery of products
- managing payments, refunds and customer support
- improving our website, products and customer experience
- monitoring website performance and security
- meeting legal, regulatory, tax and administrative requirements
We do not sell personal information.
Cookies and tracking technologies
Our website uses cookies and similar technologies to support website functionality and to help us understand how visitors use the site.
Some cookies are essential for the website to function properly, including enabling shopping cart and checkout features. Other cookies help us analyse website usage and improve performance and user experience.
Cookies may collect information such as pages visited, time spent on the site, device and browser details and referring links.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including online purchasing. Find out more about managing cookies here.
Analytics and advertising tools
We use Google Analytics 4 (GA4) to analyse website traffic and user behaviour. This helps us understand how customers interact with our website and improve performance and usability.
We may also use marketing and advertising tools provided by third parties, such as Meta (Facebook) tools including the Meta Pixel, to measure the effectiveness of our advertising and understand how users interact with our website after viewing our ads. The tools we use may change over time.
These third-party providers collect and process information in accordance with their own privacy policies.
Third-party service providers and overseas processing
We use trusted third-party service providers to help operate our business, including website hosting providers, e-commerce platforms, payment processors, analytics and marketing services, and delivery providers.
These providers may process personal information on our behalf but are permitted to use it only to perform services for us.
Some service providers may store or process personal information outside New Zealand. Where personal information is transferred overseas, we take reasonable steps to ensure appropriate safeguards are in place, as required by the Privacy Act 2020.
Third-party websites
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Storage and protection of information
We take reasonable steps to protect personal information from loss, unauthorised access, misuse or disclosure. Safeguards include secure systems, restricted access, encryption where appropriate and the use of reputable service providers with appropriate security standards.
While no system can be guaranteed to be completely secure, we regularly review our information handling practices.
How long we keep your information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including order fulfilment, warranty support and legal or tax record-keeping requirements. When information is no longer required, it is securely deleted or anonymised.
Privacy breaches
In the event of a privacy breach that causes or is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.
Social media
When you interact with us on social media, any personal information you choose to provide is subject to the privacy policies of the relevant platform. We encourage you not to share sensitive personal information via social media channels.
Your rights
You have the right to:
- request access to personal information we hold about you
- request correction of that information if you believe it is inaccurate
Requests can be made by contacting us using the details below. We will respond as soon as reasonably practicable and, in most cases, within 20 working days.
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. The current version will always be available on our website
Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact: